Corporate College
Manufacturing Training Courses
Terms & Conditions
HEALTH AND SAFETY
Derby College reserves the right to withdraw its staff and learners from any venue which the College considers to give rise to unacceptable levels of risk to the Health and/or Safety of themselves and their learners.
All employers must have employers' liability insurance cover. A copy of the current insurance certificate must be displayed on the premises. A fine of £1,000 per day is payable in breach of this regulation. The policy must cover learners and must be at least £5,000,000. Under health and safety legislation, a learner is defined as an employee and should therefore be covered under the standard policy. However, some insurance companies like to be advised of learners in the workplace and the employer should therefore check with the insurance company and provide written confirmation to Derby College that the learners are covered.
PAYMENT
All course fees must be paid in full no later than seven days prior to the course commencement date. Payment may be made by cash (in person), cheque (made payable to Derby College) to Derby College, Prince Charles Avenue, Mackworth, Derby, DE22 4LR or debit/credit card (by telephone) on 01332 836638 or online at www.corporate-college.ac.uk
COURSE SUPPLEMENTS
Course Fees
Our course fees are based on six hours of teaching, over one day. We are flexible to our customers needs and can deliver the six hours over split session, e.g. 2 _ 3 hour sessions. In addition to our standard course fees, a supplement of £60 per session will be payable for this provision.
Weekend Delivery
Weekend delivery can be arranged, dependant on trainer availability. In addition to our standard course fees, a supplement of £60 will be payable for Saturday delivery and a supplement of £120 will be payable for Sunday delivery.
CANCELLATION POLICY
Cancellation of pre-booked courses must be received in writing no later than seven working days prior to the course commencement date. Late cancellation or non attendance will result in non-refund of fees paid.
Course Cancellations by Derby College
On rare and unexpected occasions, due to circumstances beyond our control, we may have to cancel or reschedule a course. Derby College reserve the right to cancel a course without liability. In these circumstances, delegates will be offered an alternative date or a full refund.
FUNDED COURSES
In order to meet government funding regulations, all delegates must have been a resident of a European Union country on a permanent basis for the last three years in order to be eligible for funding on the following courses:
- National Certificate for Personal Licence Holders (delegates must be over eighteen years of age to attend this course)
- Level 2 Health & Safety in the Workplace
- Level 1 Introductory Certificate in Customer Service
- Level 1 Introductory Certificate in Conflict Handling
- Door Supervisors
- All NVQ's
For attending delegates who do not meet funding eligibility regulations the courses fees will be applied at the full cost commercial rates applicable at the time of booking.
Fee remission may apply to delegates in receipt of some benefits. These delegates must be registered with the appropriate agency and in addition provide documentary proof of being in receipt of one of the following Income-Based State Benefits:
- Job Seekers Allowance
- Working Tax Credit
- Pension Guarantee Credit
- Other Income Based benefit
COURSE REQUIREMENTS
All delegates will be required to provide proof of identity in the form of one of the following:
- Current Passport
- National Insurance Card
- ID Card/Other National ID
- Bank Credit/Debit Card
- Driving Licence
- Benefits Documentation
- Examination Certificate
The following courses require additional specific mandatory proof of identity in the form of:
National Certificate for Personal Licence Holders (NCPLH:
Delegates must provide Proof of Identity documentation at their exam without which the delegate will be unable to sit the exam
PLUS:
Proof of Identity as required by the British Institute of Inn-Keeping awarding Body (BIIAB) (see appendix).
Door Supervisors
A recent passport sized photograph of the delegate
PLUS:
Proof of Identity as required by the Security Industry Authority (SIA) (see appendix).
Refresher First Aid
Delegates must provide their original Refresher First Aid certificate current within the last three years.
HOSPITALITY AND FACILITIES
Where applicable our course prices include buffet lunch and/or refreshments.
Regarding food products served on our buffets we cannot guarantee each dish is free from an ingredient which may cause an allergic reaction.
CAR PARKING
On arrival at Prince Charles Avenue please follow the signs for the Enterprise Park Conference Centre. For delegates with specific mobility needs, please advise the Reservations Team at the time of booking, so that any necessary arrangements can be made.
COMPLAINTS PROCEDURE
We do not look on complaints as unwanted. In fact, they may help us to see where our services or procedures might be improved. So do let us know where you feel we have made a mistake or done something which you found unsatisfactory or unacceptable. Even if you do not think your particular concern amounts to a 'complaint' we would still like to know about it. You may help us to deal with something we would otherwise overlook.
Usually, the best team member to talk to will be the person who dealt with the matter you are concerned about, as they will be in the best position to help you quickly and to put things right. If they are not available, or you would prefer to approach someone else, then ask for their relevant line manager.
We will try to resolve the problem on the spot if we can. If we can't do this, for example, because information we need is not to hand, then we will take a record of your concern and arrange the best way and time for getting back to you. This will normally be within five working days or we will make some other arrangement acceptable to you.
